Information Technology Support Engineer

Information Systems Support Engineer

We’re supporting a growing organisation looking to strengthen its IT support capability with an experienced engineer who thrives in a fast-paced, user-focused environment.

What you’ll be doing:

• Acting as the first point of contact for IT support across the business
• Troubleshooting hardware, software, and system issues across 1st & 2nd line
• Managing incoming tickets, calls, and service requests with a structured approach
• Escalating complex incidents to specialist teams where required
• Monitoring systems to ensure performance, uptime, and reliability
• Maintaining accurate documentation across ticketing platforms
• Supporting end users with guidance, training, and best practice usage
• Contributing to continuous improvement of IT service delivery

What we’re looking for:

• Proven experience within IT support / service desk environments
• Strong working knowledge of Windows environments (desktop & server)
• Exposure to Active Directory and Microsoft 365 administration
• Confident troubleshooting across networks (TCP/IP, DNS, DHCP, VPN)
• Experience supporting end-user hardware (laptops, desktops, peripherals)
• Familiarity with ticketing systems and remote support tools
• Clear communicator with a customer-first mindset
• Able to prioritise and manage multiple issues effectively

Desirable:

• Experience with enterprise applications and cloud-based tooling
• IT certifications (e.g. ITIL, CompTIA, Microsoft)