ITSM Support Manager

🚀 Hiring: ITSM Support Manager | UK | Hybrid

📍 Location: Leeds / Birmingham / Manchester
💼 Type: Contract (Long-term)
🏢 Mode: Hybrid (1–2 Days Onsite)
⚡ Immediate Joiners Preferred

We are looking for an experienced ITSM Support Manager with strong expertise in Major Incident Management, Change Management, and Problem Management to support a critical service transition and stabilization program.

Mandatory Skills:
✅ ITIL v4
✅ Major Incident Management (MIM)
✅ Change Management
✅ Problem Management
✅ CAB Meeting Management
✅ Service Delivery & IT Governance
✅ SIAM
✅ ITSM Tools – ServiceNow / Remedy / JIRA SM
✅ Senior Stakeholder Management

Key Responsibilities:
• Lead major incident response and service restoration activities
• Manage change approvals, CAB meetings, and risk assessments
• Drive problem management and root cause analysis initiatives
• Support transition, knowledge transfer, and operational stabilization
• Collaborate with technical teams and senior stakeholders to improve service delivery